GENERAL TERMS AND CONDITIONS France IMMIGRATION SAS

GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES

Effective as of: Oct 1st 2026

FRANCE IMMIGRATION, a French société par actions simplifiée unipersonnelle (SASU), registered with the Créteil Trade and Companies Register under number 488 303 207, SIRET 488 303 207 00044, intra-Community VAT number FR16488303207, with its registered office at 58 rue Roger Salengro – 94120 Fontenay-sous-Bois, France, hereinafter referred to as ‘FRANCE IMMIGRATION’ or the ‘Service Provider’.

ARTICLE 1 – SCOPE AND CONTRACTUAL DOCUMENTS

The present General Terms and Conditions of Sale and for the Provision of Services (the “GTC”) apply to all services provided by FRANCE IMMIGRATION to its business clients, in particular in the fields of immigration, international mobility, posting of workers, social security and, more generally, any related services offered by FRANCE IMMIGRATION.

They apply to any order for services placed, in particular, by signing a quotation, issuing or accepting a purchase order, entering into a framework agreement, or by any other ordering method expressly agreed between the Parties.

Placing an order constitutes the Client’s acceptance of these GTC.

Where the Parties have entered into a framework agreement or agreed specific terms and conditions, such provisions shall prevail over these GTC in the event of any inconsistency.

Any general terms and conditions of purchase of the Client shall apply only if expressly accepted in writing by FRANCE IMMIGRATION.

The services ordered are defined in the quotation, purchase order, framework agreement, applicable fee schedule or any other contractual document accepted by the Parties.

ARTICLE 2 – ORDERS AND CLIENT COOPERATION

The Client undertakes to provide FRANCE IMMIGRATION, within the timeframes required for performance of the engagement, with all information, documents and materials necessary to process the services ordered.

The Client warrants the accuracy, authenticity, currency and completeness of the information and documents provided to FRANCE IMMIGRATION.

The Client also undertakes to inform FRANCE IMMIGRATION as soon as possible of any change or circumstance likely to affect the service or any ongoing case.

Where the Client is subject to an internal purchase order (“PO”) process, it is the Client’s responsibility to inform FRANCE IMMIGRATION in advance and to provide the required PO within a timeframe allowing the service to be performed.

FRANCE IMMIGRATION shall not be liable for any consequences arising from delay, omission, inaccurate or incomplete information attributable to the Client, the beneficiary of the service or a third party.

Where the necessary information or documents are not provided, or appear to be inaccurate, incomplete or noncompliant, FRANCE IMMIGRATION may suspend the service until the situation has been remedied.

ARTICLE 3 – FINANCIAL TERMS AND INVOICING

The services are invoiced at the rates set out in the quotation, fee schedule, framework agreement or specific terms applicable to the Client.

Unless otherwise agreed between the Parties, invoices are payable by bank transfer within 30 days from their date of issue.

For any new Client, FRANCE IMMIGRATION may require payment of all or part of the first order before the service begins.

Unless otherwise stated, FRANCE IMMIGRATION’s professional fees do not include costs and disbursements payable to third parties or public authorities, including taxes and fiscal stamps, consular fees, administrative fees, translations, legalisations, apostilles, courier services, travel expenses, shipping costs or any other expense necessary for performance of the engagement.

Such costs shall be borne by the Client or, where advanced by FRANCE IMMIGRATION, re-invoiced to the Client in accordance with the agreed terms and, where applicable, together with the management fees set out in the applicable fee schedule.

FRANCE IMMIGRATION’s rates may be re-evaluated each year on 1 August in line with the change in the SYNTEC index for the preceding month of May, only where that index has increased. The new rates so determined shall apply to orders placed on or after their effective date. For Clients benefiting from a framework agreement, a negotiated fee schedule or specific pricing terms providing for particular price-revision arrangements, those
arrangements shall prevail over these provisions.

In the event of late payment, late-payment penalties shall automatically become due from the day following the payment due date shown on the invoice, without any prior reminder being required, in accordance with the French Commercial Code.

The applicable rate shall be equal to the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, unless otherwise required by applicable law or a specific rate is provided for in the contractual documents, provided that such rate may in no event be lower than the statutory minimum.

Any late payment shall also automatically give rise to payment of the statutory fixed indemnity for recovery costs, currently set at EUR 40, without prejudice to any additional compensation that may be claimed where the recovery costs actually incurred exceed that amount.

In the event of late payment or a payment incident, FRANCE IMMIGRATION may suspend ongoing services and new case intake as well as, where applicable, any commercial benefits, advances of costs or simplified ordering procedures available to the Client.

ARTICLE 4 – CANCELLATION, SUSPENSION OR INTERRUPTION OF A SERVICE

Any accepted order is binding on the Client. An order shall be deemed accepted upon approval of the quotation by email, signature of the quotation and/or provision of a purchase order or initiation form.

If a service is cancelled after it has been ordered, the Client shall remain liable for services already performed and for any costs or disbursements incurred by FRANCE IMMIGRATION.

Where processing of the case has begun, FRANCE IMMIGRATION may invoice the work performed in proportion to the progress of the engagement, subject to a minimum charge of 25% of the total amount of the service ordered, excluding VAT, unless different specific terms are set out in the quotation or framework agreement.

Where the service cannot continue due to a lack of response from the Client or beneficiary, failure to provide the necessary documents, or failure to comply with instructions essential to continuation of the case, FRANCE IMMIGRATION may suspend or close the case after informing the Client.

Any subsequent reopening of a closed case may be subject to additional fees in accordance with the applicable fee schedule.

ARTICLE 5 – NATURE OF THE SERVICES AND LIABILITY OF FRANCE IMMIGRATION

FRANCE IMMIGRATION provides advisory, information, assistance and operational support services within its areas of expertise as described in Article 1, without this list being exhaustive.

FRANCE IMMIGRATION is not a law firm and does not carry out activities reserved by law to regulated legal professions. Where a matter requires legal consultation, the drafting of an instrument reserved to a regulated profession or representation before a court, the Client may be invited to consult a duly authorised professional.

FRANCE IMMIGRATION is subject to an obligation of means (obligation de moyens) in the performance of its services.

Decisions concerning, in particular, the grant or refusal of a visa, residence permit, work authorisation, social security affiliation, certificate, declaration or any other administrative authorisation fall exclusively within the remit of the competent authorities.

Accordingly, FRANCE IMMIGRATION does not guarantee either a favourable outcome of an administrative procedure or the processing or response times of the relevant authorities and organisations.

FRANCE IMMIGRATION shall in particular not be liable for :

decisions, delays, malfunctions, unavailability or changes in practice of public authorities, consulates, social security bodies or other competent authorities;
the consequences of inaccurate, incomplete, late or falsified information or documents provided by the Client, the beneficiary or a third party;
the consequences of any failure by the Client or beneficiary to comply with the instructions and recommendations provided;
interruptions or malfunctions of digital tools and services that are outside FRANCE IMMIGRATION’s control;
any force majeure event or any event reasonably beyond its control.

FRANCE IMMIGRATION shall not be liable for indirect loss or damage, including loss of turnover, loss of profit, loss of business opportunity, loss of customers or disruption to the Client’s business.

Subject to any mandatory provisions of applicable law, FRANCE IMMIGRATION’s aggregate liability in connection with a service shall not exceed the amount, excluding VAT, of the professional fees actually invoiced by FRANCE IMMIGRATION for the service directly giving rise to the loss.

This limitation shall not apply in the event of fraud, gross negligence (faute lourde) by FRANCE IMMIGRATION, or death or personal injury.

Any claim relating to the performance of a service must, failing which it shall be time-barred, be submitted in writing to FRANCE IMMIGRATION within twelve (12) months from completion of the relevant service, without prejudice to any mandatory statutory limitation periods.

ARTICLE 6 – CLIENT OBLIGATIONS

The Client undertakes to cooperate in good faith with FRANCE IMMIGRATION and, in particular, to:

provide accurate, authentic, complete and up-to-date information and documents;
provide the requested documents and information within the required timeframes;
inform FRANCE IMMIGRATION of any change likely to affect an ongoing procedure or service;
read and comply with instructions communicated directly by FRANCE IMMIGRATION in connection with the services;
ensure the cooperation of employees, staff members, beneficiaries or other persons concerned by the cases entrusted to FRANCE IMMIGRATION;
comply with all laws and regulations applicable to it;
pay invoices in accordance with the agreed terms.

The Client remains responsible for decisions it makes on the basis of information provided by FRANCE IMMIGRATION and for compliance with its own legal and regulatory obligations.

ARTICLE 7 – CONFIDENTIALITY

FRANCE IMMIGRATION and the Client undertake to keep confidential all confidential information, documents and data to which they have access in connection with their relationship.

This obligation applies in particular to commercial, financial, organisational and technical information, as well as information relating to employees, candidates, staff members and beneficiaries concerned by the services.

FRANCE IMMIGRATION shall ensure that persons involved in the performance of the services are subject to appropriate confidentiality obligations.

This obligation shall continue to apply after completion of the service for as long as is necessary to protect the legitimate confidentiality of the information concerned, subject to any legal obligations requiring its retention or disclosure.

The Parties undertake to comply with the French and European legislation applicable to personal data protection, in particular Regulation (EU) 2016/679 of 27 April 2016 (the “GDPR”) and the French Data Protection Act (Loi Informatique et Libertés) of 6 January 1978, as amended.

In connection with its services, FRANCE IMMIGRATION may process personal data relating in particular to employees, candidates, staff members, members of their families, representatives and contacts of the Client.

Personal data shall be processed solely for the purposes necessary to perform the services entrusted to FRANCE IMMIGRATION, comply with applicable legal and regulatory obligations and manage the contractual relationship.

FRANCE IMMIGRATION implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks and, in particular, to preserve the confidentiality, integrity, availability and security of the personal data processed.

Access to personal data is restricted to authorised employees, service providers and partners who require such access for the performance of their duties and who are subject to appropriate confidentiality and data protection obligations.

Where performance of the services involves the disclosure of personal data to authorities, public administrations, consulates or correspondents located outside the European Union or the European Economic Area, FRANCE IMMIGRATION shall ensure that such transfer is based on an appropriate legal mechanism in accordance with the GDPR (adequacy decision, Standard Contractual Clauses or any other appropriate safeguard), except where
disclosure is directly required by the regulations applicable to the relevant procedure.

8.1 – Processing carried out on behalf of the Client

Where, in connection with a specific service, FRANCE IMMIGRATION processes personal data on behalf of the Client as a processor within the meaning of the GDPR, the Parties undertake to govern such processing in accordance with the requirements of Article 28 of the GDPR.

In this context, FRANCE IMMIGRATION undertakes in particular to:

process personal data only on documented instructions from the Client, subject to any legal obligations applicable to FRANCE IMMIGRATION;
ensure that persons authorised to process personal data are bound by confidentiality obligations;
implement appropriate technical and organisational measures to ensure the security of processing;
govern the use of its own sub-processors in accordance with the requirements of the GDPR;
assist the Client, within reasonable limits having regard to its resources and the nature of the processing, in complying with its obligations relating to data subject rights, data security and the management of any personal data breaches;
notify the Client of any personal data breach of which FRANCE IMMIGRATION becomes aware as soon as possible and, in any event, within a maximum of forty-eight (48) hours, providing the information then available to enable the Client to comply with its own notification obligations;
make available to the Client the information reasonably necessary to demonstrate compliance with the obligations applicable to processing carried out on behalf of the Client;
allow, under the conditions contractually agreed and within reasonable limits, the verifications necessary to assess compliance with the obligations laid down in Article 28 of the GDPR;
upon completion of the services, delete or return the personal data processed on behalf of the Client in accordance with the applicable instructions, subject to any statutory retention obligations.

Where warranted by the nature or scale of the processing, the Parties may enter into a specific data processing addendum or agreement (“Data Processing Agreement” or “DPA”) specifying, in particular, the subject matter and duration of the processing, its nature and purposes, the categories of data and data subjects concerned, the applicable security measures and the respective obligations of the Parties.

8.2 – Sub-processors and technical service providers

FRANCE IMMIGRATION may use technical service providers necessary for the provision of its services, in particular for hosting, maintenance, digital tools and the case-management platform.

Translators and translation companies engaged by FRANCE IMMIGRATION in connection with its services act as processors or sub-processors, as applicable, within the meaning of the GDPR and are bound by a data processing agreement ensuring a level of protection equivalent to that applied by FRANCE IMMIGRATION.

FRANCE IMMIGRATION shall select processors, sub-processors and service providers offering appropriate guarantees in terms of security and data protection and shall contractually govern their activities in accordance with applicable regulations.

8.3 – Rights of data subjects

Data subjects have, subject to the conditions laid down by applicable legislation, rights including access, rectification, erasure, restriction of processing, objection and, where applicable, data portability.

The procedures for exercising these rights and the contact details for the person responsible for data protection are set out in FRANCE IMMIGRATION’s privacy policy available on its website. The Data Protection Officer may be contacted by email at: rgpd@france-immigration.com.

ARTICLE 9 – COMMERCIAL REFERENCES

The Client’s name, trademark or logo may be used by FRANCE IMMIGRATION as a commercial reference only with the Client’s prior consent, unless such use has already been expressly authorised in a separate contractual document.

Any such use must respect the Client’s image and identity.

ARTICLE 10 – DIGITAL TOOLS AND PLATFORM

FRANCE IMMIGRATION may make digital tools or a platform available to the Client and the beneficiaries of its services, enabling, in particular, the exchange of information and documents, case tracking and communication between the various stakeholders.

The Client and users undertake to use such tools for their intended purpose, preserve the confidentiality of their access credentials and inform FRANCE IMMIGRATION as soon as possible of any unauthorised use or suspected security breach.

FRANCE IMMIGRATION shall use reasonable efforts to ensure the availability and security of its tools but cannot guarantee uninterrupted availability or the complete absence of interruptions, in particular in the event of maintenance, updates or circumstances beyond its control.

ARTICLE 11 – FORCE MAJEURE

Neither Party shall be liable for any failure to perform its obligations resulting from an event of force majeure within the meaning of applicable French law.

The affected Party shall inform the other Party as soon as possible and shall take reasonable steps to limit the consequences of such event.

ARTICLE 12 – SEVERABILITY AND WAIVER

If any provision of these GTC is declared invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

A Party’s failure at any time to rely on any provision of these GTC shall not be construed as a waiver of its right to rely on that provision at a later date.

ARTICLE 13 – INTELLECTUAL PROPERTY

FRANCE IMMIGRATION content, including its website, podcasts, tools, methodologies, document templates and materials created by FRANCE IMMIGRATION, remains its exclusive property and is protected by intellectual property law. Any reproduction or exploitation without FRANCE IMMIGRATION’s prior written authorisation is prohibited.

Official documents issued in connection with a Service remain exclusively within the remit of the issuing authorities. FRANCE IMMIGRATION acts solely as a support service provider and claims no rights over such documents.

Documents and data provided by the Client remain the Client’s property. Translations and documents produced by FRANCE IMMIGRATION or its subcontractors in connection with the engagement are provided to the Client, which may use them freely for purposes related to the services purchased.

ARTICLE 14 – NON-SOLICITATION OF PERSONNEL

During the contractual relationship and for a period of twelve (12) months following its termination, the Client undertakes not to solicit, hire or engage, directly or indirectly and in any form whatsoever (including employment, umbrella employment, subcontracting or secondment), any employee or consultant of FRANCE IMMIGRATION who has been involved in the performance of the services, without FRANCE IMMIGRATION’s prior written consent.

In the event of breach of this undertaking, the Client shall owe FRANCE IMMIGRATION a fixed indemnity equal to twelve (12) months of the gross annual remuneration of the employee or consultant concerned, without prejudice to FRANCE IMMIGRATION’s right to claim compensation for any additional loss suffered.

ARTICLE 15 – SUBCONTRACTING

FRANCE IMMIGRATION may use independent consultants, partners or subcontractors of its choice to perform all or part of the services, without requiring the Client’s prior consent, provided that FRANCE IMMIGRATION ensures a level of competence and confidentiality equivalent to that which it applies itself.

FRANCE IMMIGRATION shall remain solely responsible to the Client for the proper performance of services so subcontracted, subject to the same terms and limitations as those set out in these GTC.

ARTICLE 16 – USE OF ARTIFICIAL INTELLIGENCE

FRANCE IMMIGRATION may use artificial intelligence tools or systems in connection with the performance of certain services, in particular for analysis, drafting or document processing purposes, under the control and supervision of its staff.

FRANCE IMMIGRATION remains solely responsible for the final content of deliverables provided to the Client, regardless of the tools used in their preparation.

FRANCE IMMIGRATION undertakes not to transmit or input any confidential information, personal data or caserelated document into an artificial intelligence tool that has not been approved by the Client, where such approval is applicable.

Where an artificial intelligence system used by FRANCE IMMIGRATION falls within the scope of Regulation (EU) 2024/1689 (the “AI Act”), FRANCE IMMIGRATION shall comply with the transparency and information obligations applicable to it under that Regulation.

ARTICLE 17 – GOVERNING LAW AND JURISDICTION

These GTC and all contractual relationships between FRANCE IMMIGRATION and the Client are governed by French law.

The Parties shall endeavour to reach an amicable settlement of any dispute relating to the interpretation or performance of their contractual relationship before commencing legal proceedings.

Failing an amicable settlement, and subject to any mandatory rules of jurisdiction, any dispute between business entities relating to the validity, interpretation, performance or termination of the contractual relationship shall be submitted to the court having jurisdiction as designated in the contractual documents entered into between the Parties or, failing such designation, to the competent Commercial Court of Créteil.

ARTICLE 18 – AMENDMENTS TO THE GTC

FRANCE IMMIGRATION may amend these GTC at any time, in particular to reflect changes in applicable regulations or in its service offerings.

The GTC applicable to an order shall be those in force on the date on which that order is placed. Subsequent amendments shall not apply to orders already accepted, unless otherwise agreed by the Parties or required by a mandatory provision of law.

FRANCE IMMIGRATION
SASU – Créteil Trade and Companies Register 488 303 207
SIRET: 488 303 207 00044 | Intra-Community VAT No.: FR16488303207
58 rue Roger Salengro – 94120 Fontenay-sous-Bois – France